Take a peek behind the curtain of the cruise ship entertainment industry. In this exclusive interview, we chat with Neo, a seasoned theatre technician, to learn about the challenges, rewards, and unique experiences of working on a ship.
What are some of the most unique technical challenges you've faced on a cruise ship theatre? How did you overcome them?
As a Theatre technician on a cruise ship, one of the biggest challenges I faced was dealing with the ship’s movement, especially when it comes to rigging and aerial machinery. For safety reasons, shows would be cancelled if the ship’s movement is too severe, as it could compromise the performers’ lives. This is particularly critical for aerial acts, where performers rely on precise rigging and automation. To overcome this, I would constantly monitor the ship’s movement, together with the production supervisor, technical supervisor and the bridge to get real-time updates on weather conditions. If the conditions were too risky, we’d make the call to cancel or reschedule the show. Safety always comes first, and no risks are taken when performers’ lives are on the line. This means being adaptable and ready for quick, safe decisions keeps everything running smoothly despite the challenges.
How do you maintain and troubleshoot equipment in a constantly moving environment like a cruise ship?
Maintaining and troubleshooting equipment on a cruise ship requires flexibility and quick thinking, as the constantly moving environment adds complexity to the process. For stage automation, I have remote support from Arthea Bühnentechnik GmbH, who assist with any issues myself and the technical supervisor can’t resolve onboard. Most equipment maintenance we handle ourselves, but if a problem is beyond our control, shoreside will send a technician. Currently, I’m dealing with a software and server connection issue in our automation console and the only solution now since we’ve tried the remote resolution and failed is to get a new one, which might take some time.
Normally, we have two consoles one for me and one for the junior technician but to avoid a system crash in the middle of a show, I am only using one that is used by the junior technician, which is a bit of a challenge for me because the screen is way too small and for shows where I have a lot of autocues programmed it becomes a bit of a challenge as I have to frequently scroll and at the same time I must concentrate on acrobats who are flying in the air. As a result, two production shows are on hold until the issue is resolved as we need two consoles to run the production shows for safety reasons where if there’s aerial acts in between the show blocks the junior technician will take care of the stage automation while I
focus on aerial acts, and in this case we’ve had to adjust our schedules by only doing shows with guest artist which do not require intricate stage automation, one dance production show where all stage automations are controlled by me to accommodate this challenge.
How do you work with limited space in a cruise ship theatre, especially during set changes or large productions?
Working in a cruise ship theatre with limited space requires careful planning and efficient use of the available area. Fortunately, we don’t have productions with large set changes. Instead, we focus on stage automation consisting of orchestra lift, trap door, turntable half ring lift one, turntable center lift, turntable half ring lift two, back stage lift one, backstage lift two, projection on automated 4 stage LED panels, and automated LED wall to create depth and scenery, which are easier to manage in tighter spaces. We use detailed scheduling and precise choreography during set transitions to ensure smooth operations. This allows us to maintain high production value while working within the constraints of the ship’s environment. However, if we did have large set changes, it would definitely be a challenge we’d have to overcome. We’d need to get creative with timing and storage, because at the
end of the day, the show must go on, no matter the obstacles.
What's involved in preparing for a new show on a cruise ship, from technical rehearsals to set design?
Preparing for a new show on a cruise ship involves several key steps. First, the technical team works closely with the production crew to review the set design, ensuring all automation, lighting, and audiovisual elements align with the creative vision. Next, equipment is thoroughly tested, from stage mechanics to LED panels, to avoid any malfunctions. During technical rehearsals, cues for lighting, sound, and automation are fine-tuned while performers adjust to the space after being given a thorough stage instruction about which parts of the stage moves and the names of the different parts of the stage. Timing and safety are critical, so we conduct multiple run-throughs to guarantee everything is in sync.
Communication is constant between teams to ensure smooth transitions and flawless execution during the live performance.
How do you collaborate with performers and directors to ensure a smooth production?
Collaboration with performers and directors is all about clear communication and flexibility. In my case I work closely with the production supervisor, technical supervisor and choreography coach and the artists to understand their vision, ensuring the technical aspects like lighting, sound, and automation enhance the performance. With performers, I communicate transitions for their safety on stage and coordinate cues and make adjustments before, during and after run throughs so they feel confident with the timing and transitions especially in shows where we are taking different blocks from different shows and combining them into one to create a highlight show which takes place in the beginning of a new cruise. It’s a team effort, constant feedback and fine-tuning help us achieve a seamless production that runs smoothly every night.
What are the emergency procedures in place for technical issues during a show, and have you ever had to implement them?
Emergency procedures for technical issues are crucial, and we practice them frequently, especially the emergency release for acrobatic aerial acts using point hoists and flyers. The key is staying calm and avoiding panic. If an acrobat gets stuck mid-air, the first step is to close the main curtain. The production supervisor will inform the audience through the theatre PA, while the technical supervisor alerts the bridge, safety officer, and medical team. At that point, the show is either canceled or postponed while we resolve the issue.
To safely lower the performer, we can quickly throw an emergency rope if they’re conscious, or manually bring them down using the point hoist’s manual release in the grid. Although we have a remote option, the manual release is much faster. In a show block like “Thunder”, where acrobats jump into the orchestra pit, we’ve programmed red lights to signal the acrobats to stop if the orchestra lift malfunctions.
I have not had to fully implement these emergency procedures during my contracts, except for the red light protocol for the orchestra pit. This system ensures acrobats know when it’s unsafe to jump, allowing them to exit safely through the wings. However, we remain well prepared for any situation by practicing these procedures regularly, so everyone is ready if an issue arises.
What's it like living and working on a cruise ship? What are the benefits and challenges?
Living and working as an entertainment technician on a cruise ship is an incredible experience. One of the best parts is having my own cabin, which offers privacy in an environment where that can be rare. On port days, I get most of the day to explore new
destinations and immerse myself in different cultures before work starts in the evening—it’s like traveling the world while doing what I love.
There are great perks, too, like discounts at onboard shops, access to guest areas until 2:00 AM, and the option to enjoy guest restaurants. Crew life is vibrant, with access to both the crew and guest gyms, fun activities like crew discos, bingos, and parties, as well as excursions. Sure, the hours can be long, but the travel, the diverse team, and the excitement of being part of nightly shows make it an adventure like no other!
How do you manage jet lag and cultural differences while traveling from port to port?
Managing jet lag and cultural differences while traveling from port to port is all about adaptability and staying proactive. For jet lag, I try to keep a consistent sleep schedule onboard and hydrate well. Also keeping a close eye on the ship’s daily schedule and any upcoming time changes, which are usually communicated well in advance. To adjust, I gradually shift my sleep and meal times to align with the new time zone. Once we dock, getting outside and soaking up some natural light helps reset my internal clock. It’s key to balance rest and activity, so I make sure to pace myself with exploring new destinations.
Cultural differences are one of the most rewarding aspects of working on a cruise ship. I love immersing myself in new environments learning a few local phrases, trying new foods, and understanding local customs really enhances the experience. It’s important to be respectful, open-minded, and eager to learn. Every port is a chance to grow personally and professionally. By embracing these challenges, I’ve developed a deeper appreciation for the diversity of the world, and it’s made the whole adventure even more fulfilling. Working on a cruise ship not only gives you global exposure but also teaches you how to thrive in diverse environments and connect with people from all walks of life.
What's the team dynamic like among the theatre crew on a cruise ship?
The team dynamic among the theatre crew on the ship is incredibly collaborative and driven by a strong sense of camaraderie. Because we come from different backgrounds and cultures, we bring a variety of skills and perspectives to the table, but we’re united by the shared goal of putting on seamless, high-quality shows every night. Communication is at the heart of our work, whether it’s coordinating technical cues with the performers or problem solving with the team during rehearsals.
Since we not only work but live together, we form tight-knit bonds and are always ready to support each other, especially during high-pressure moments. There’s a real sense of community, where everyone steps up to help when needed, adapting quickly to any changes or challenges. The fast paced environment keeps things exciting, and the teamwork makes even the toughest days rewarding. It’s this strong, collaborative spirit that really makes working in a cruise ship theatre crew unique and fulfilling.
What are the career paths available for theatre technicians on cruise ships?
Career progression for theatre technicians on cruise ships offers a variety of paths depending on your skills and interests. Starting as a general technician which is where I started two years ago, you can specialize in areas like lighting, sound, or automation which is my current role. With experience, you could move into senior roles such as Head of Department, production supervisor or Technical Supervisor, overseeing the entire production team and ensuring the technical side of shows runs smoothly.
Beyond the ship, your experience can open doors to shore-based positions in entertainment production, event management, or even moving into roles with cruise lines’ corporate offices, managing multiple ships’ entertainment operations. The skills gained are highly transferable to other sectors like live events, theme parks, or theatre production on land.
What skills or certifications are necessary for this role? Future aspirations: What are your future goals within the theatre industry, both on and off cruise ships?
To succeed as a theatre technician on a cruise ship, it takes a combination of strong technical skills, hands-on experience, and adaptability. I graduated with a B-Tech in Performing Arts Technology from the Tshwane University of Technology, where I gained an in-depth understanding of all aspects of theatre production, from theatre history and stage technology to props, décor, makeup, costumes, and arts administration.
My specialization in sound and lighting gave me the technical foundation I use today, but having a broad knowledge of every department, including textile design and even arts administration, has been invaluable in helping me collaborate effectively with diverse teams.
Certifications in rigging, stage automation, and electrical safety are also crucial for a role like this, especially given the complexity of cruise ship productions. The ability to troubleshoot technical issues, think quickly under pressure, and ensure safety during performances is key. Beyond technical know-how, having strong communication skills, being a team player, and staying organized are essential traits in this fast-paced, ever-changing environment.
Looking ahead, my passion lies in set design, and I aspire to build and create scenery for a wide range of theatre productions. Whether my future takes me further in the cruise industry or onto land-based theatre work, I’m excited to be part of the creative process that brings productions to life. The hands-on experience I’ve gained at sea working with different teams, handling complex productions, and constantly adapting to new challenges has shaped me into a well-rounded technician. But I’m eager to expand my creative skills and take on new
roles that allow me to be more involved in the design and creation of stage environments.
Ultimately, my goal is to contribute to productions that leave a lasting impact on audiences, whether it’s on a ship or in a theatre on land. The opportunity to blend creativity with technical precision is what drives me, and I’m excited to see where that path leads
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